These Terms of Service combine Dorm Maid's service agreement, cancellation and refund terms, safety rules, property protections, and laundry terms. Dorm Butler™ is a sister company of Dorm Maid™; the Dorm Butler provisions below apply only to Dorm Butler laundry services.
1. Acceptance and Service Scope
By accessing or using Dorm Maid services, the customer agrees to these Terms of Service and any applicable service-specific policies.
2. Eligibility
Customers must provide accurate information when creating an account or booking services.
If a customer is under the age of majority in the applicable jurisdiction, services may require authorization from a parent, guardian, university or other authorized party.
3. Dorm Maid Services
Dorm Maid may provide services including:
- Dorm cleaning
- Dorm refreshes
- Deep cleaning
- Move-in services
- Move-out services
- Room resets
- Approved convenience services
- Other campus-specific services
Services may vary by university, residence hall, housing policy, availability and service area.
4. Bookings and Walk-Through
Customers are responsible for providing accurate:
- Name
- Contact information
- University
- Residence hall
- Room information
- Service information
- Access instructions
- Special instructions
Dorm Maid may contact the customer before a service when clarification is needed. Customers may be asked to confirm the designated service area, requested work, special instructions, existing damage and authorized access before work begins.
5. Designated and Shared Areas
Each service covers the customer's designated area and the work identified at booking or during the service walk-through.
A roommate's area and shared bathrooms, kitchenettes, appliances, floor areas or common spaces are not automatically included. Shared-space service must be purchased or approved separately.
6. Access
Customers are responsible for providing lawful and authorized access to the service location.
Dorm Maid personnel will not enter restricted areas or bypass security procedures.
If university or residence-hall rules require special authorization, the service may need to be rescheduled or cancelled.
7. Service Availability
Dorm Maid does not guarantee immediate availability. Service capacity may be limited by:
- Staffing
- Campus rules
- Residence-hall access
- Holidays
- University schedules
- Weather
- Safety conditions
- Demand
8. Payment
Payment is required according to the pricing and booking terms displayed at checkout. Prices may vary by campus and service.
9. Cancellation, Rescheduling and Refunds
A Dorm Maid service may be cancelled or rescheduled at no charge at least 24 hours before the scheduled service window. A cancellation made less than 24 hours before that window is charged 50% of the service price.
If lawful access is unavailable, or no one is present when access requires it, the service is treated as a no-show and charged in full. One courtesy reschedule is offered per academic term.
Memberships renew monthly and may be cancelled before the next renewal date. Cancellation stops future billing; the current paid month remains active through its end date. Unused monthly services do not roll over and are not refunded.
Completed services are non-refundable. Report a service that was not performed, or was not performed as described, within 48 hours. Dorm Maid may re-service the area or issue a credit or refund after review.
Services affected by severe weather, a university closure, a housing restriction or another event outside Dorm Maid's control will be rescheduled at no charge or refunded if they cannot be rescheduled.
10. Customer Responsibilities
Customers agree to provide a reasonably safe service environment.
Customers must disclose conditions that could affect the safety of Dorm Maid personnel.
11. Safety and Prohibited Conditions
Dorm Maid personnel may decline or stop a service involving unsafe, hazardous, illegal or prohibited conditions. Examples may include:
- Weapons
- Hazardous chemicals
- Biohazards
- Infestations requiring specialized treatment
- Dangerous animals
- Illegal substances
- Unsafe structural conditions
- Excessive hazards
Dorm Maid personnel are not required to perform tasks outside the booked scope and may pause or refuse service when conditions create an unreasonable risk.
12. Property and Belongings
Customers must identify the items Dorm Maid is authorized to handle and should secure cash, jewelry, passports, medication, sensitive documents, electronics and other valuables.
Dorm Maid personnel will not open, inspect, read, sort through or disclose private documents or personal communications unless specifically required for an authorized service.
Existing damage or conditions may be documented during the service walk-through. Report lost, missing or damaged property within 48 hours with the order number, service date and item description. Verified claims may be resolved by re-service, credit or reimbursement up to the amount paid for the affected service.
13. Dorm Butler Laundry Terms
Dorm Butler™ is a sister company of Dorm Maid™. Dorm Butler provides its own campus laundry services. The terms in this section apply to Dorm Butler laundry orders and do not add room cleaning, room refresh, organization, decorating or setup services to Dorm Butler.
Only items placed in the designated Dorm Butler bag and identified for service will be processed. Customers must identify delicates, dry-clean-only, hand-wash, embellished, specialty and stain-treated items before pickup. Unidentified items may be processed as standard wash, dry and fold, and Dorm Butler may decline items that cannot reasonably be processed through the selected service.
Laundry that cannot be returned because the recipient is unavailable, has moved or cannot be reached will be held for 30 days while reasonable contact attempts are made. Unclaimed items may then be donated or discarded.
Damage or missing-item claims must be submitted within 48 hours of return with the order number and item description. Verified claims may be resolved by re-service, credit or reimbursement up to ten times the laundry service price for the affected bag. Dorm Butler is not responsible for normal wear, manufacturer defects, pre-existing damage, color bleeding from unmarked items, or valuables left in laundry.
14. University Rules
Dorm Maid services are subject to applicable university and residence-hall rules. University approval or participation may vary by campus.
15. Changes to Services
Dorm Maid may modify services, pricing, availability or membership benefits as the company grows. Material changes to recurring memberships will be communicated according to applicable law.
16. Limitation of Liability
Dorm Maid will use reasonable care in providing services.
To the fullest extent permitted by law, Dorm Maid™ is not liable for indirect, incidental, special or consequential damages, and total liability for any claim relating to a service is limited to the amount paid for that service.
Nothing in these Terms is intended to waive rights that cannot legally be waived.
17. Disputes
The parties will first attempt to resolve any dispute informally by contacting Dorm Maid™ and allowing thirty (30) days to reach a resolution.
If a dispute cannot be resolved informally, it will be governed by the laws of the State of Alabama, without regard to conflict-of-law rules, and brought exclusively in the state or federal courts located in Jefferson County, Alabama.
18. Contact
Questions about these Terms can be sent to the Dorm Maid team.
These policies govern use of the Dorm Maid™ website and services. Dorm Maid™ may update them from time to time; the effective date above reflects the current version.